Muscat International Airport (MCT)

If you are worrying too much about your upcoming flight from the Muscat International Airport, then we have got you covered. The MCT Airport is the primary, modern international airport in Oman, Muscat. With its world-class amenities, passenger-friendly services, easy terminal navigation, and straightforward check-in and pre-departure kiosks, you can easily enjoy your time at the airport without fearing missing out on something, whether it is your pre-boarding procedures or exploring the facility. Check out detailed information about the airport in this guidebook and navigate it without any hassle. 

Know All About MCT Airport: Contact, Terminal, Social Media

Navigating the biggest and busiest international airport in Oman, the Muscat International Airport (MCT) has never been easier, but with a little preparation, you can make your boarding a seamless task. For this, knowing your airport, passenger terminal, and contact information is a must-have for passengers. So here in this table, you will find airport information, contact details, airlines, terminals, and social media links to connect with the airport. 

You can also connect with the MCT airport professionals using their contact details and social media handles and get personalized support with your travel-related matters. 

Check Out Muscat International Airport Terminal Details & Navigate Like A Pro

The Muscat International Airport feature 1 multi-level terminal, which is responsible for handling all the international and domestic flights of over 30 airlines flying to and from the airport. The Muscat International Airport Terminal 1 has various levels for arriving, departing, and transit passengers. They are:- 

Level 1 – Arrivals

• Immigration/passport control
• Baggage claim area
• Customs clearance
• Arrival exit (meet & greet area)

Level 2 – Public & Services Area

• Restaurants & cafés
• Shops and duty-free (public side)
• Banking & currency exchange
• Travel services & help desks

Level 3 – Departures

• Airline check-in counters
• Baggage drop
• Security screening
• Passport control (departure immigration)

Level 4 – Boarding Gates (Airside Departures)

• Boarding gates (A, B, C piers)
• Duty-free shopping
• Lounges (Primeclass, Majan, Oman Air)
• Restaurants inside a secure area

Level 5 – Premium & Transit Facilities

• Aerotel (transit hotel)
• Additional lounges
• Relaxation & premium services 

These levels feature world-class amenities that facilitate seamless departures and arrivals for passengers and also offer lounges, relaxation services, MCT baggage claims, on-airport hotels, shuttles, and other services. 

Muscat Airport Airlines & Their Destinations From MCT Airport

A total of 32 airlines fly from the Muscat International Airport. These airlines fly to over 80 destinations worldwide. You can check out the table below and learn about the airlines, their flying destinations, the home airport, and other things. 

Security Wait Times At Muscat International Airport (MCT)

Being a well-managed airport, Muscat Airport is rarely overcrowded, making the security procedures and boarding a seamless process for travelers. The security wait times at MCT vary depending on the time of day, but typically average around 10-20 minutes during normal days. 

However, it is an advice to the passengers arrive at MCT airport 3 hours before their flight departure time to ensure all procedures are successfully completed, such as checking in luggage, passing through security, and reaching the boarding gate on time.

Boarding at MCT airport opens one hour before the departure time, and boarding usually begins thirty minutes before departure and ends fifteen minutes before departure.

Check in at Muscat International Airport

The MCT Check-in counters are available in the departure hall of the Passenger Terminal Building. To ensure a smooth flow of passengers, there are a total of 24 check-in counters, which are open 3 hours before the Scheduled Time of Departure (STD) of the flight.

Depending on flight rush hours, airlines are assigned different check-in counters in Zone A and Zone B. However, it is worth noting that all Muscat International Airport Check-In counters close 60 minutes before the Scheduled time of Departure (STD) of the respective flight.

You can also opt for a self-check-in kiosk available in the Departure hall. There, passengers can enter their ticket details and Check-In online for their respective flight. Additionally, for the passengers who have completed online check-in, proceed to the baggage drop-off areas directly to weigh and screen their luggage. The airport also offers priority check-in service to First and Business class passengers with Oman Air and other airlines.

Baggage Claim at MCT Airport

Muscat Airport has three baggage claim belts located in the arrivals area. The Flight Information Display System (FIDS) will show your flight number and the status of baggage delivery. You can check them and visit your respective MCT baggage claim area. However, it is worth noting that all checked-in (hold) and hand baggage from both international and domestic flights will be screened and X-rayed by customs before passengers leave the baggage claim area.

Travelers must ensure that their baggage meets airport standards. Each bag should have at least one flat surface; ideally, all sides should be flat. If a bag does not meet this requirement, passengers may be required to repack it to comply with airport regulations. To help travelers transfer their luggage, trolleys are available free of charge throughout the baggage reclaim area.

Muscat International Airport Services & Offerings To Travelers

Moving ahead! Knowing the services available at the MCT Airport terminal will help you enjoy your journey fully and help you make your preboarding procedures seamless and joyful. Whether you need baggage help, medical support, wifi facility, or ground transportation, you will find all the services at the Muscat International Airport. 

Free Wi-Fi

MCT Airport provides free Wi-Fi to the passengers to let them surf the internet, scroll social media, catch up on news, and more. 

• Omani numbers: Select FreeWiFi and get SMS instantly on your number containing the WiFi password.
• International numbers: Travelers can present their boarding pass and passport at information desks and get a 2-hour free wifi. 

Medical Services at Muscat International Airport

Muscat International Airport prioritizes passenger health with comprehensive medical facilities. Travelers can access emergency services, first aid, and pharmacies conveniently located throughout the terminal. The airport ensures quick medical response in the terminal or even onboard an aircraft if necessary.

• Emergency and Medical Clinic

The primary medical clinic is on the ground floor of the terminal’s main concourse. It provides emergency care, assessment, and stabilization of patients. If hospitalization is required, patients are transported to a recommended clinic for further treatment.

• First Aid Room

First aid rooms are available at the North Pier in the departure and arrival levels and the South Pier near the departure level. Passengers needing urgent medical help should connect with their flight information desk immediately to get first aid service.

• Pharmacy Services

Muscat Pharmacy operates both airside and landside for maximum passenger convenience. It offers an extensive range of pharmaceutical, surgical, and consumer products.

• Airside Location: Near Gate B, beside PLENTY Restaurant
  • Contact: +968 2435 6879
• Landside Location: Near Oman Air Business Class Lounge
  • Contact: +968 2435 6878

Tourist Information Desk

MCT Airport ensures travelers can access comprehensive tourist information. Located in the baggage concourse at the arrivals area, the desk provides free brochures, leaflets, and maps about Oman’s attractions. The desk operates 24/7 for passenger convenience.

Public Facilities: Prayer, Smoking, & Shower Rooms

Muscat International Airport offers essential public facilities to its passengers in order to provide them with comfort and ease. It includes:- 

• Restrooms and Shower Facilities: Available throughout the terminal and in lounges.
• Sleeping Seats: Free, first-come, first-served at the end of the departure hall.
• Prayer Rooms: Separate areas for men and women in departures (A & B pair) and arrivals (food court level).
• Smoking Areas: Designated zones at the forecourt outside Arrivals and in the Departures transit area.

Baggage Services at MCT Airport

Muscat International Airport offers advanced baggage services to make travel seamless. From handling and trolleys to cargo and sealing, the airport covers all passenger needs efficiently.

• Baggage Handling

The airport features ten reclaim carousels (eight for international and two for domestic flights). Flight Information Display Systems (FIDS) indicate flight status and luggage arrival. Automated systems manage standard and oversized baggage efficiently.

• Trolley Services

Baggage trolleys are available at departure areas, car parks, and baggage reclaim areas for arriving passengers.

• Porter Services

Porters assist travelers with luggage throughout the airport at a starting price of 3.5 OMR per trolley.

• Baggage Wrapping – Megaton Cargo

Megaton Cargo Services offers excess baggage solutions, courier services, and home delivery. Services include:

• Pre-book cargo to arrive at the destination upon passenger arrival
• Drop excess baggage at the airport for later dispatch

You can choose delivery via air, sea, or road by contacting or reaching out to the service office at the airport. 

• Location: G1, Next to Row G Check-in Counters, Departure Level 4
• WhatsApp: +968 96585377 / +968 79220113
• Email: megatoncargo@gmail.com 

• Baggage Sealing – Seal & Go

Seal & Go protects baggage from theft, damage, and tampering. The service includes shrink sealing and the Seal & Trace feature for tracing lost luggage.

• Kiosk Location: Departure Area C, next to the Visa Office
• More info: Seal & Go

Travel Agents

Several travel agents operate at MCT Airport, helping passengers plan trips and book services. These include:

• Travel City
• Safeer Travel and Tourism
• Majan International Agencies Travel and Tourism
• Mezoon International Travel and Tourism

Visa Deposit Office

Travelers sponsoring visas must deposit them at least 24 hours before arrival. The office is on Level 1, Arrivals, Gate C, and operates 24/7 for your convenience. You can also make a call at +968 2435 6431.

Business Aviation

Jetex Oman provides VIP and general aviation services at Muscat International Airport. With world-class FBO facilities, Jetex handles:

• Ground handling, fueling, customs & immigration
• Catering and VIP transportation
• Concierge, meeting rooms, and crew accommodations

Jetex Oman received awards in 2022 for “World’s Leading FBO Terminal” and “World’s Leading Private Jet Travel Experience.”

Here’s how to contact the professionals:-

Salim AL Hajri: +968 91256912

Email Address: salim.hajry@jetex.com
Mohammed AL Amri – +968 90108427 / mhd.amri@jetex.com
24/7: FBO-MCT@jetex.com

Customer support desk: +968 91300323

Telecom Services

Passengers can recharge phones or buy new lines at the following kiosks in the arrival hall:

• Omantel: Oman’s oldest telecom operator | Omantel
• Ooredoo: SIM cards and value-added services | Ooredoo
• Renna Mobile: Leading new operator | Renna Mobile

Banking Services

Passengers can access banking services at Muscat International Airport terminal. These financial services available at the airport include ATMs, retail banking, and currency exchange. It includes:-

• Bank Muscat: Departure lounge near Duty-Free and Arrival Hall Entrance A | Bank Muscat
• Bank of Beirut: Departure lounge, fully equipped for all banking needs | Bank of Beirut
• Bank Dhofar: Personalized services for Al Riadah customers | Bank Dhofar
• Payphones & ATMs: Available throughout the terminal, convenient for local and international transactions.

Be Relax Spa

Be Relax offers massages, aromatherapy, and nail care for passengers seeking relaxation before flights. Located near Gate A3, the spa ensures a rejuvenating airport experience.

Currency Exchange

Muscat International Airport features several 24/7 currency exchange services:

• Travelex: Multiple locations across arrivals and departures | Travelex
• Global Money Exchange: Offers 55 currencies at convenient airport locations | Global Money Exchange

E-Gates

Omani nationals and residents with valid residence cards can use E-Gates at Muscat International Airport for quick arrivals and departures. The gates utilize smart cards and fingerprint recognition.

Traveling with Children

Passengers with babies will get to use free baby strollers beyond security, with drop-off points near departure gates. Some airlines may also allow foldable strollers through the gates directly, so it is better to check with your airline for more information.

PDO Greeting Point

PDO officials and guests can meet at the designated PDO Greeting Point managed by Shuram Company. You can call the professionals of this office at their calling number, i.e, + 968 24541070, or by dropping an email at shuram@omantel.net.om. 

Passengers with Reduced Mobility (PRM)

At the Muscat International Airport, you will find respective parking, signage, and PRM support from check-in to boarding. Staff guides passengers through a respective path and immigration counter for faster processing.

Lost/Damage Items

In case a passenger has lost their bag or the bag has been misplaced, they can retrieve it using the MCT lost & found service. If the passenger’s baggage does not appear in the baggage reclaim belt/carousel, then they should proceed to the Oman Air Baggage Inquiry counter, which is located at the reclaim area. The baggage inquiry counter will assist the passenger, provide a claim reference for baggage retrieval, and follow up.

Ground Transportation Services At MCT Airport

Whether you wanna reach the MCT Airport from your destination or vice versa, you can check out the detailed information about the available transportation options and learn how to reach your desired destination with ease. 

Taxi Services at Muscat International Airport

Taxis are available at the MCT airport through the official airport taxi office, which is available in the public arrivals hall. Passengers will also find taxis outside the terminal, or can book them from the airport hotels. These taxis use meters for fair pricing and operate in all the main areas in Muscat and other cities across Oman.

Rental Car Service

MCT Car Rental is the best option for travelers who are looking to explore Oman independently. Several well-known rental companies operate 24/7 from the arrivals hall, offering a wide range of vehicles. After completing formalities, vehicles can be picked up from Car Park 2 (P2), Level 0, in the south parking area. Return facilities are also available in the same area, with additional covered parking spaces provided for rental cars.

Public Bus Transportation (Mwasalat)

Public buses at the MCT airport are operated by the Mwasalat bus service. It is available just outside the airport terminal at the ground-level bus station. These buses connect the airport to key destinations across Muscat at affordable rates. Travelers can check routes and schedules in advance via the official Mwasalat website.

Hotel Shuttle and Private Transfer Services

Many hotels and tour operators provide complimentary or pre-arranged shuttle bus services for their guests. Representatives are usually present in the arrivals hall to assist passengers after baggage claim. Travelers are advised to coordinate these services with their hotel or travel agency before arrival for a smooth transfer experience.

Airport Pick-Up and Drop-Off Zones

Respective pick-up and drop-off areas are available directly in front of the arrivals and departures levels of the MCT Airport terminal. Vehicles can stop free of charge for up to 10 minutes. Staying longer may result in additional charges, so passengers needing extra time are advised to use short-term parking facilities. Drivers must remain with their vehicles at all times.

Private Chauffeur and Driver Services

First and Business Class passengers, especially those flying with Oman Air, can access premium chauffeur services. This offers a comfortable and luxurious transfer between the airport and their destination. The service can be arranged through the airline or travel agents.

Parking Available At MCT Airport

Muscat International Airport provides parking for both short and long-stay cars, for travelers and family and friends picking up or dropping off their loved ones. All car parks are available in just a short walk from the main terminal building.

Parking tickets can be paid via Omani Riyals only at automated ticket machines available in each car park. Apart from this, you can seek assistance with parking from the attendants available on-site 24 hours a day, 7 days a week. 

Dining Options At Muscat Airport

Want to grab a bite, enjoy a full-course meal, or simply need to taste the local delicacies at the Muscat International Airport? No worries! The airport features about 13 restaurants and cafes providing casual dining service and offering nutritious food & drinks, baked goods, cakes, desserts, coffee, cold beverages, Turkish cuisines, Arabic local dishes, and grab-and-go meals. 

Muscat Duty-Free Shops & Locations

Muscat Airport Duty Free offers a wide selection of products to passengers traveling through the airport. These stores provide a convenient and accessible shopping experience for international travelers. You will find a number of luxury products, perfumes, and cosmetics at these shops. 

• Products Available at Muscat Duty Free

Passengers can purchase a variety of items, including perfumes, cosmetics, confectionery, electronics, fashion accessories, and souvenirs.

• Duty Free Locations

Duty-free outlets are located in both the departures and arrivals areas of the airport, allowing passengers to shop before departure or upon arrival.

• Shop and Collect Service

Passengers have the option to pre-order products online and collect them at designated counters at the airport.

• Accessibility and Shopping Experience

The duty-free areas are positioned within easy reach of passengers and are designed to ensure a smooth and efficient shopping experience.

Aerotel Muscat Transit Hotel Overview

Aerotel Muscat is the on-airport hotel at the Muscat International Airport, which is at Level 5 within the departures (airside) area. The main purpose of this hotel is to provide convenient accommodations and comfort facilities to departing and transit passengers, offering them convenience without leaving the airport.

Location and Accessibility

This MCT hotel is available within the airport’s secure zone, making it easily accessible for all transit passengers. Its location allows travelers to rest without passing through immigration or exiting the terminal. Whether you need a bed for an overnight stay or a quick nap to get over jet lag, Aerotel offers travelers the flexibility to book only the hours that suit their needs.

Flexible Stay Options

Aerotel Muscat offers flexible booking options, allowing guests to reserve rooms for short stays or overnight use. This is ideal for passengers needing rest during layovers or long transit periods. 

Room Features and Amenities

The hotel features 90 guest rooms equipped with essential amenities, including power showers, bathrooms, and personal care items such as shampoo, bath gel, body lotion, dental kits, towels, and hair dryers.

Media and Connectivity

Guests can access local and international TV channels along with complimentary Wi-Fi throughout their stay. Rooms also include complimentary tea, coffee, and bottled water.

Dining at Flight Club Restaurant

The on-site dining facility, Flight Club, operates from 07:00 to 23:00 and offers a selection of Western and international cuisine inspired by herbs and seeds.

Contact and Booking Information

Passengers can make inquiries or bookings via:- 

• Phone: +968 2435 6555 
• Email: hello.mct@myaerotel.com and rsvn.mct@myaerotel.com 
• Online reservations: Available through the official Aerotel website.

Lounges At Muscat Airport

There are 2 lounges available at the Muscat International Airport (MCT). The Primeclass lounge and the Majan Lounge. These loans feature a number of services, including complimentary drinks, private suites, family rooms, porters, and so on. 

1. Primeclass Lounge Overview

Primeclass Lounge is located on the fifth floor of MCT Airport’s departures area, after immigration. The lounge is designed with elements inspired by Oman’s traditional architecture and landscapes, offering passengers comfort, relaxation, and exclusive amenities.

Lounge Facilities

• Local and international dining options
• Sports & game zone
• Cinema 
• Alcoholic & Non-alcoholic drinks
• Private suites (subject to availability)
• Family rooms
• Hot & cold beverages
• Prayer area
• Meeting rooms
• Kid’s play area
• Shower facilities and restrooms
• Relaxing zones, massage chairs, and SPA facilities (extra charges apply)
• Smoking area

Lounge Access and Fees

Primeclass Lounge is available for contracted airline passengers traveling in first or business class. It also accepts cards under Lounge Gateway (Priority Pass, LoungeKey, Lounge Pass, Diners Club) and select local bank cards. Walk-in guests can access the lounge for OMR 25 (including VAT) per person for 3 hours; children 0–2 years enter free of charge. You can make reservations by:-

• Calling: +968 98264399 
• Email: oman.sales@tav.aero 

Primeclass Porter Service

Porters assist with light, bulky, heavy, or multiple luggage items.

• Departures: At Entrance A
• Arrivals: In the Baggage hall
• Fee: 3.81 OMR + VAT per trolley (4 OMR inc. VAT)

Primeclass Meet & Assist Services

Departure Service:

• Personal assistant and porter greeting
• Check in at the counters
• Fast-track service through immigration
• Lounge access via buggy at 47.62 OMR + VAT per person

Arrival Service:

• Personal greeting at the flight gate
• Fast-track through immigration
• Lounge access and baggage assistance
  Fee: 42.86 OMR + VAT per person

Transit Service:

• Assistance at the transfer desk and check-in
• Lounge access (3 hours, extendable)
• Escort to the flight gate via buggy
  Fee: 47.62 OMR + VAT per person

Fast-track Only Service:

• Respective immigration lanes (no personal assistance)
  Fee: 9.53 OMR + VAT per person

Primeclass Car Wash Service

A car wash is available in the airport parking area with premium exterior cleaning.

Contact for Car Wash:

• Phone: +968 98017536 / +968 98174034
• Email: oman.sales@tav.aero 

Contact and Booking Information

• Phone: +968 98264399 / +968 91160486 / +968 24356001
• Email: oman.sales@tav.aero
• Website: Primeclass Oman Muscat Airport

2. Majan Lounge Overview

Majan Lounge provides a serene escape within Muscat International Airport, offering passengers a relaxing and luxurious lounge experience. Its design is inspired by Oman’s landscapes, reflecting the meaning of “Majan” or “Copper Land.”

Lounge Facilities

• Complimentary Wi-Fi
• Quiet and relaxing areas
• Workstations with laptops
• Conference rooms for business travelers

Location and Contact

Location: 7th Floor, Departures Terminal, Muscat International Airport
Email: Majan.lounge@transom.om
Phone: +968 24356053
Website: Majan Lounge

Wrap Up!

The MCT airport is a primary airport operating international flights in Oman, Muscat. Passengers who have a flight from this airport can enjoy several services and amenities and make their journey a seamless experience. Whether you need information on your flight status, help with baggage handling, lounges to relax, a shopping complex, or an airport transfer facility, the Muscat International Airport has you covered. So, what’s with the wait? Grab the contact details of the airport and and have a seamless aviation experience. 

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